It is important to us that we ship your purchase as quickly as possible. Free Shipping orders typically ship in 5-7 business days (Monday to Friday, excluding holidays).
Priority shipping ensures that we bump your order to the front of the line in our processes. Meaning that even if your order comes in after our daily shipping cut-off time, we make sure that we have a secondary pick-up come to ship out your item as fast as possible. No matter where you are in the queue when you purchase, we bump priority orders to the front of the line and do everything in our power to ship them out as fast as possible.
The comparison would be our standard shipping, which allows us 5-7 business days to scan in with FedEx or Canada Post. Priority shipping jumps that line.
While we do our best to ensure the fastest shipping possible, we cannot guarantee how long the carrier will take to process and deliver the shipment.
If we discover an in-stock item is not available for whatever reason, you will be notified via email of the options available to you prior to your order shipping. Please note we reserve the right not to ship any orders for any reason.
If your order has a problem and cannot be shipped, we will contact you with a potential resolution.
Due to our commitment to process online orders as quickly as possible, cancellation requests must be submitted within 1 hour from the time of order. To cancel your order, please call us toll-free at 1-613-663-9406 with your order number or email firstname.lastname@example.org. Please note that sending in a cancellation request does not mean that your order is immediately cancelled. Cancelled orders will be confirmed in writing via email. In the event that your order cannot be cancelled, please refer to the return policy.
How Should I Receive My Order?
For insurance purposes many packages will require a signature. You must be present to receive, inspect, & sign for your delivery if a signature is required.
Before signing/receiving the package, check to ensure you have received the proper number of packages and check for damaged packaging
When signing for the package it is very important to be as detailed and descriptive as possible on the packing slip before you sign. Your signature indicates acceptance, and if you simply sign without inspecting the packaging or its contents, then you are accepting the shipment “as is”.
If you did not receive the proper number of packages or if any items appear as if they could be damaged, make sure you note this prior to signing. If damages or shortages are not recorded the shipping company will not honour insurance claims and unfortunately we will not be able to honour our return policy.
Immediately unpack all contents to ensure that you were shipped the correct items. If there are any damages or shortages, please report them immediately by emailing email@example.com with your order number and pictures of any damaged items.